As you can see from the attached e-mail correspondence, we have tried to work with your technical staff to make the purchased software work. We value our roles and lead with integrity.

To say the least, we were sadly disappointed! Administrative Interview Anonymous Employee. The software development team is top notch - over the past couple years the software has advanced considerably putting it on par with some of the much more expensive systems. There does not seem to be a place to do it in the custom tool library.


Any trouble our technicians had finding a problem with the tool path because it is behaving as expected. We do only state what options and features that we do offer and provide. We allow this to help smaller shops stay on current technologies. Objective was to have Walter remote into Octavian's computer to demonstrate how to use the software to create a part with acceptable finish.

There are recent better methods to handle these shortcomings. It's my opinion that this company is really in a position to grow quite a bit. This is something we do not offer. Your message has been reported and will be reviewed by our staff. You have not responded to our requests to talk to you personally via phone calls and neither you nor Mr.

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In that time I've really had nothing but positive experiences with management. This is an automated response confirming the receipt of your ticket. During your conversations with our technicians they had suggested the use of other tool paths equidistant offset or the use of smaller step overs multiple times. Please advise which time is more convenient for you. This is more of a gross disappointment and total frustration complaint than anything else.

They've gone above and beyond to make themselves available for input, feedback, and mentoring. Note that your submission may not appear immediately on our site. We necessarily abandoned the software. That way we can frame it as to what should have been done vs.

Overall, I feel there is a genuine interest in making this a place people can build their careers at. We will do our best to remedy this by making a future addition to our software to include this requested functionality. After referring your request to our Technician, Walter, he found that the software was indeed working properly.

One of our agents will get back to you as soon as possible. As you can see, this is a known shortcoming of the iso-planar tool path. At that time, the suggestion was that the software we were using could not do what we were trying to do and that we should try using the finishing tool path function to cut the part.

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Forum Information and Options. The problem-solving that was covered over a week period should have happened in days. The iso-planar Cartesian tool path generation method has been used for several decades. What we can do for you is get more details on what you would like the software to do and forward this to our development department to enhance the software. From Wikipedia, the free encyclopedia.

As President of CompuCraft, I would be concerned about receiving this kind of feed-back from one of our customers and am providing it over and above the value of a refund as a courtesy to you. Martin involved Martin, Al, Victor.

Upi are requesting a refund due to your accusation that our software did not function properly. Pros I've been with the company for around six months. Connect with our community. This however does not warrant a refund of the product. Industrial robots can be used for non-conventional milling for example.

However, we are not interested in proceeding with you because we have found your technical and customer support sadly lacking and not even up to the poor standards of the big software houses. This has been the most anticipated release in the company's year history. Advertisements or commercial links.

Demo looked good - interface looked user friendly - based on group's positive reaction, Al approved purchase. We have made this decision based on the reason for your request. Application I applied online. We also were shocked to discover the number of copies of your software available for sale on the Internet, which would indicate that we are not alone in having problems with your software. The posting of advertisements, profanity, or personal attacks is prohibited.

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First there was a phone interview. For your records, the details of the ticket are listed below.

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It seemed like a good place to work. It was not until reviewing a product that you own that we had found a probable option that you were comparing to. This causes redundant tool paths in the associated flatter regions and results in lower machining efficiency.

Rating Trends Rating Trends. Additionally, the company offers fewer vacation days than most. With an intuitive software interface that offers customizable toolbars, on the fly geometry editing capabilities and so much more, learning to use this system is easy. We always put our customers first and we strive to provide fanatical support and training.

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What do you need to know about free software? Dave Cassel involved Dave, lagu syahrini aku tak biasa Martin.

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Since being there, they've made a solid effort to make building improvements to accommodate some of the feedback they were getting from staff. Advice to Management It's my opinion that this company is really in a position to grow quite a bit. Our purpose is helping our customers effectively automate the machining process.